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out what those needs are, then you can overcome resistance to what you’re hoping to accomplish.
can learn the gap between what people say they want and “And that is, ‘How can I help someone feel in such a way that it enables their willingness to make the change that I’m
“This is not about control or power over people,” she stresses. “It’s about the power that happens when you’re willing to sit problem we’ve found is that because businesses are built on make decisions logically.
about human nature. So, when we can recognize the way to a pathway for change.”
Whether change is necessary because a project or team isn’t
when they know how and when to lean on their empathy skillset.
as the crop grew.
is coming and you choose to do discovery before you make the change,” she explains. “Learn what people are experiencing right now and what the impact of the change might be. That’s what I call exploratory empathy, which is just learning the going back in and doing what I call test and trial. Then you’re in the development stage.”
Let’s say a company has all its new systems in place to make a change. The employees have undergone all the steps necessary to implement this change — but are they on board with it? That is something a leader can’t know unless they ask their people
“As humans, we can’t operate like that because our nervous you’re in the process of change, having feedback sessions where you can learn about what people are experiencing, then you can
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www.rendermagazine.com
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